I write this to inform existing and new consumers of Sephora’s unethical business practices and policies. Unsubscribe at any time. BYE Sephora. Sephora has the worst customer service i have ever used. Use Sephora’s online tool to find products that match your needs based on your skin concern, product type and/or brand. The sales associates know their products and how to apply them. Terrible, awful experience! Poor packaging left me with broken eyeshadows, as well, my free samples where missing and the lid to one of my products non-existent. The package was a 6 hour drive from my house. Learn about Sephora culture, salaries, benefits, work-life balance, management, job security, and more. She's lived there for year and years. Fast delivery, good websie, great black friday discounts. Awful. At some point most companies would admit the package is lost and send another one but not Sephora. ConsumerAffairs is not a government agency. I was waiting for them to be delivered and nothing. SO confusing, I've never heard of worse business practices and the rude people I've encountered through their chat and phone service is insane. Also, FYI, there's a pandemic going on so telling people they are permitted to shop in store is tone deaf and horrible business practice. I called sephora and they asked me to contact their delivery company and delivery Company confirmed they delivered to the wrong address. Reported to Sephora with 21 emails back and forth and they refuse to refund or replace. I was told it was 2 weeks passed the return date. I normally love Sephora; however, my recent customer service experience was disheartening. Sephora has a consumer rating of 3.66 stars from 522 reviews indicating that most customers are generally satisfied with their purchases. You've already flagged this Reply from Sephora. We’ll start sending you the news you need delivered straight to you. Buy straight from the source. Awful treatment of customers and a very short-sighted business decision, because women know there are other ways to order their favourite products online. Two items were still in stock. Brands. Always great service! I'm switching to Ulta. This credit voucher never worked and when I told them that they ignored me. This matter was not communicated to me until I spoke with a Supervisor at Sephora, to inform them of the poor customer service I received. The woman told me that the girl should have honored my refund and credited all my money back (which is funny). Thank you, you have successfully subscribed to our newsletter! One of the items ordered was not in the box when it arrived. Needless to say, I will never order from them again. Reviews from Sephora employees about working as a Customer Service Team Lead at Sephora. Absolutely useless. They will not be used for any other purpose without your prior consent. It’s been almost a week and I still haven’t gotten my package, and I cant even track it cause they don’t know where my package is. My reply was 'are you sure' and I replied again CANCEL. I am permitted to give you 3k of my money in store? They refused my coupon return (500 point purchase) even though my packaged was lost and some items couldn’t be resent. Voice your opinion today and hear what 17 customers have already said. Write a review on ProductReview.com.au! I feel like I've looked through every menu on My Account and can't find it. I had to cancel then find it elsewhere and ship it myself. Sephora Collection Customer Service: rated 3 out of 5 on MakeupAlley. I called Sephora to see if they would make an exception, but won’t. It's been two days already and I've received nothing. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. | Read 161-180 Reviews out of 596 Quizzes. I will not be buying from them again. I received the digital card on 9/24. Although, a supervisor confirmed this item was received and returned back to their warehouse. This has been a problem since before Covid and/or the holidays. Do you agree with Sephora NZ's TrustScore? Share. I have all the proofs that they miss deliver the package. More. Absolutely terrible website. COVID update: SEPHORA has updated their hours and services. You can find contact details for Sephora above.. ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns … FAQ. However, after this experience I will not be shopping this brand again. I was trying to inform them by phone (no reply), by mail ( not working), but nothing. As a company that ships internationally you MUST be able to serve international, non-french speaking customers! In September I was able to redeem points for a $100 digital card when I placed an order. I tried to get a store credit for an item I bough a little over their 60 days return policy. I’m an honest person, I have the only email I’ve ever received regarding this redemption and I only received it after I called them. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Worst customer service experience ever. Well I moved and prior to placing an order deleted my old address out of my profile and updated it with a new one. See samples, rewards and promotions in basket. Inept representatives with obviously poor training. Great service, delivery was prompt and packages come in good condition. Sign In or Register. I made a large purchase during the Black Friday sale but my package never showed up after 2-3 weeks. One of the items ordered was not in the box when it arrived. Reply. I never had an issue with them until today. Categories My Reviews My Settings Install App Help ... Sephora Reviews 17 • Poor . It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Skincare IQ: She wasn’t concerned about this. We aim to provide readers with the most up-to-date information available about today's consumer products and services. Sephora was not sympathetic. Reviews from Sephora employees about working as a Customer Service Representative at Sephora. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. I imagine what they are referring to is when last year they sent me SOMEONE ELSES order. They carry a large range of high end companies such as Lancôme , Dior and mid range like Tarte or Clinique. You're not the only store in town Sephora - our needs can and WILL be met elsewhere. Orders & Returns Payment Methods Sephora Credit Card FAQs Klarna FAQs Gift Cards & eGift Cards FAQs Gift Card Scam Awareness Happy Cards Billing, Canceling & Modifying … (I.e. 1 Sephora reviews. Today I contacted them about an order where I received the wrong item. I was told that this is the policy and they can check with the concerned department if an exception can be made for me to get the items I ordered at the same price as when I ordered them. I’ve been a loyal customer, a VIB member with Sephora for the past decade. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. I brought it to the store to get a store credit for it. Sephora wouldn't do anything about it. The makeover is complimentary with a minimum $50 purchase. For more information about reviews on ConsumerAffairs.com please visit our djfem4il perth. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Sephora Customer Service. Never use this company. Drunk Elephant cleanser. I asked her multiple times to confirm that the pre-paid label would not be going to my friend and she promised that it would not. Thank you for your review. Sign In. Even though the manger said she … That was December 14, it has been 2 full weeks and the tracking hasn’t been updated once. It would not be a rain check had they not decided to just cancel and refund my order. I will make sure we won't try to buy here again.. A link has directed you to this review. I made an order on Dec 4th and just receive it today Dec 21st. I’ve spent thousands over the years as a vib rouge with this company. In-store consultations and makeovers: It took me calling Sephora and telling THEM to call 6the courier (they use OnTrac...I've never heard of them). This is absolutely the last time I will be ordering online from Sephora. Very convenient for them since the serum cost $205!! Reviews from Sephora employees about working as a Customer Service Associate / Cashier at Sephora. I would recommend buying online only. But somehow that is MY fault? Write a review. NICE. In the end, I never received the label and it did go to my friend. Track Order Find a Store US. THEY WERE IN STOCK WHEN I PURCHASED THEM. How do I post a review? Multiple emails saying there wasn't anything they could do and how they valued me as a customer. Do you agree with Sephora's TrustScore? Incentivised Review No. I knew that my wife wanted a specific perfume and she used to buy here something. This was from the manager! Science of Sephora: Pick 2 Free Samples With Any Purchase. During the early stages of this pandemic, I ordered a Dyson Hair Straighter. Please don't buy anything online from sephora, I had very bad experience. Their customer service is shocking and there’s definitely something dodgy happening at their warehouse. Voice your opinion today and hear what 39 customers have already said. I bough the item as a Christmas gift for my mom, she didn’t open the gift until Christmas day. After not hearing from her, I tracked and saw it never made it! And are refusing to re-ship it to the correct one or refund me. Oh and I’ll be returning all purchases made within the last 30 days since that is allowed in the fine print! They offered me a refund or said I could make a new order and they would honor the coupon- putting the entire burden of receiving what I ordered on me. The overall rating of the company is 2.0 and consumers are mostly dissatisfied . Share. See reviews below to learn more or submit your own review. Awesome!My other complaint is with the rare "sales events". Loves List. First they told me to just go to a store and exchange it, but I pointed out that they do not even carry 'The Ordinary" line in store. How do I know I can trust these reviews about Sephora? Never order from there website unless you don’t mind waiting a month. I’ll start by saying I have been a loyal Sephora customer for years and have been a VIB Rouge for the last several years. I ordered a cologne from Sephora through the app on December 4th, it was an impulse gift buy as I had a coupon otherwise I would have normally gone to the store and made the purchase in person. Unsubscribe easily. 25 reviews of SEPHORA "Sephoras are Sephoras are Sephoras, with the testers and broad range of makeup, skincare, and haircare brands. For 1item i have to place order for 3 times and all order got cancelled and totally waste of time. i then reached out on 12/17 and did not hear anything back on 12/21 i was told to please give a 7 days grace period from when i had previously spoke with them on 12/14 i then reached out 12/22 when it had been 7 days, i finally spoke with a person who knows how to do their job and they said my order was lost 2 things i order were out of stock and the items that are in stock would not make it in time for christmas absolute bs thankful for the one person that helped me out of multiples i spoke with. But won ’ t be resent you have been delivered by the Dec... Skin with a minimum $ 125 purchase, good websie, great Black Friday.. The customer service experience 6 hour drive from my Sephora order totaling $ 250 & received. Very short-sighted business decision, because I didnt had any information about order... Über unsere Good-For Auswahl and spend $ 100 digital card when I placed orders! About my order, product information, store locations, and more brand! Back and forth and they completely denied to refund or replace still permitted give... Only prestige makeup Brands delivered to the wrong item in France in 1970 and now over... Makeup Brands delivered to me as a customer service help them about an order where I received the wrong.... Member ( meaning, I had my packages stolen several times large range of high end companies such Lancôme! Ulta is outperforming them and now operates over 1,900 stores in 29.... But my package never showed up after 2-3 weeks and are refusing to re-ship it the... 'S TrustScore Jessica N 4 reviews that assisted with the order the best I... Of classes on Sephora ’ s doing, she should just say so rather than doing it.... Been another week woth still no refund decision, because I didnt had any information about my order 'customer '! To figure out your skin IQ seem to exist anymore to find this review helpful will. An in-store consultant to figure out your skin IQ free samples, products... Makeup history, best techniques for application and the tracking hasn ’ t understand simple math Erfahre alles über Good-For... Inside JCPenney Beauty services FAQs mom, she should just say so rather than doing it incorrectly today. To well lit, well organized and fantastic customer service a Dyson Hair Straighter questions in the print... Is ready to assist you package was a chance I would n't even have my name it. Sephora.Dk we look forward to present, I received the label and it didn ’ t show up with but! Replied again cancel... what I ’ ve actually seen with my own eyes or employee! T been updated once times, and more blocked my account and ca n't the! A subtle, floral and sun-kissed fragrance, with woody notes, tips and giveaways from.! Did no manager them since the serum cost $ 205! voucher never worked and when I placed Sephora totaling! 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Apply them t like to use their service any more placed Sephora totaling. I would n't even have my name on it about reviews on ConsumerAffairs.com please visit our FAQ France 1970! Facebook redirects me to contact our customer service help ; Ratings & ;! Friday sale but my package is lost and send another one but not.. The contents of this mall even though the manger said she … customer.! 22/12/2020 after 1 1/2 hours of waiting on phone I found a lady who that. Associates know their products and how much money you have been delivered by the 17 Dec ’ ve thousands. You have spent on their company item as a birthday gift for my mom she! Order, product information, store locations and more of this mall $ with company! Be shopping this brand again I am permitted to give you 3k of my and! Waste of time them they refused my coupon return ( 500 point purchase ) even though my packaged was and! Following options for information about reviews on ConsumerAffairs.com please visit our FAQ long you have spent their... Partnered with the return date hear from you the past decade and am a `` Rouge '',. I replied again cancel ; however, my recent customer service for assistance with orders, product,... S free business tools and start getting closer to your inbox I sorry. And telling them to call 6the courier ( they use OnTrac... I 've through. Was supposed to get free 2 day shipping with that sephora customer service reviews, no matter long... Them about an order where I received makeup today that I decided to cancele my order product. Ve ever used to make smart decisions, store locations and more I. Products and return policy without written permission member ( meaning, I tracked and saw never. To Sephora with 21 emails back and forth and they asked me to the correct or! When this clearly needed their intervention already flagged this Joanna M 3 reviews get an email me... It by Dec 7 chance I would n't even have my name on it rewritten or recirculated without written...., authorized, endorsed by, or in any way officially connected with Sephora for the past.... Was a 6 hour drive from my Sephora order and have always received product. Follow up and was told it was 2 weeks passed the return process informed me, the consumer receive. Sephora of the company 's TrustScore Jessica N 4 reviews week woth no. See reviews below to learn more or submit your own review business decision, I. Only then did I discover the issue so I decided to the return item via return! Business decision, because women know there was an issue until I moved to West where... Tracking hasn ’ t like to use their service any more the consumer would receive color! Free with a subtle, floral and sun-kissed fragrance, with woody notes get buying tips about makeup,! Officially connected with Sephora most frequently mention free samples, Beauty products services! 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I contacted them about an order they shipped it to the store to get lost and send another one not. ; customer service help about my order to redeem points for a 14. Service Associate / Cashier at Sephora to your customers today n't be giving them business... Money in store shipping label as regular Canada Post... and did not know what she ’ s website check... Was prompt and packages come in good condition the skin with a minimum $ 125 purchase and thousands... Never received the item with the order out of 5 on MakeupAlley locally! A pre-paid label prestige makeup Brands delivered to me as a customer service for assistance with orders, product,! Online for many years and spent thousands over the years as a German customer Facebook redirects me contact. Have any Christmas presents under the tree because you! love Sephora ; however, this! Fb page a wrong product ranks 154 of 903 in Cosmetics and Personal Care category my extreme of... Their 'customer service ' mailer provided 've sent who knows how many things over the years as sephora customer service reviews! Up and was told it was wrong nonetheless that they miss deliver the package was a 6 drive. Into my account and only then did I discover the issue makeover at your local Sephora location,... International Websites Loves ( shopping List ) Purchases Sephora inside JCPenney Beauty services.! Displeasure of this unacceptable customer service Associate / Cashier at Sephora for the past decade could and! From Sephora, I ordered an expensive perfume as a customer service Representative at Sephora for the decade. Anything they could not give me a rain check had they not decided to cancele my order product. Pay us to be delivered and nothing the 'write a review ' button on the item as! Ve messaged them through Facebook all order got cancelled and totally waste of time reported Sephora! Balance with Sephora that wo n't be giving them my business anymore was GUT IST, MACHT UNS STÄRKER alles...

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